RETURNS & EXCHANGES

Exchanges & Defects

1-15 DAYS: Items are refundable (Via the method you paid) with a 20% restocking fee or Store Credit with a 20% restocking fee.

16-30 DAYS: Items are returnable with a 20% restocking fee and Store Credit Only.

31-45 DAYS: Items are returnable with a 30% restocking and Store Credit Only.

46-90 DAYS: Items are returnable with a 50% restocking fee as long as you have the ORIGINAL email confirmation of your order.

91 DAYS and OVER: Items ARE NOT RETURNABLE.
 

As always the customer is responsible for shipping the item back to us in the original packaging and in sellable condition. The item must have never been installed. If the item is returned to us damaged, the customer is required to file the claim with the carrier they choose to ship the item back. No store credit or refund will be given by Moderndanish.com. We strongly suggest that on the return shipment you purchase insurance with the carrier of your choice.

Defective Merchandise:
If the customer receives an item they feel is defective, the customer must ship the item back to us at their expense. If we determine the item to be defective, a replacement will be shipped back to the customer at the expense of Moderndanish.com. NO refund will be given, ONLY a replacement or exchange will be allowed.

Damaged Items:
Moderndanish.com takes great care in packaging our products, but sometimes mishandling does occur on the part of the shipping company, so we suggest that you open every box no matter what the condition of the package is at delivery. If you receive an item damaged during shipping, you must notify Moderndanish.com via email or phone within 10 days of receipt. We are very limited by our shipping company in filing claims for the merchandise after 10 days. Failure to notify us with in the 10 days does not guarantee that a replacement will be given. NO refund for damaged items will be given. ONLY a replacement or exchange will be offered.

Natural stone may contain veins. These veins do NOT hinder the usability of the stone sinks. Each one is truly different and beautiful in its own way. If you are not happy with the sink you received please follow our return policy located above.