Showroom Policy
MODERN DANISH TERMS of SALE
WARRANTY INFORMATION
All products sold by ModernDanish.com undergo rigorous multi-level functional testing and inspection.
They are warranted to be free from any defects in material or workmanship. We offer a 3 Month limited warrantee on products that are installed by a professional plumber. Under this warranty we will repair or replace any defected product. ModernDanish.com does not make any further warranties, expressed or implied. If a product is determined to be defective while still under warranty, ModernDanish.com will repair or replace the product, or make an appropriate adjustment at its sole discretion, excluding removal or installation charges.
Warranty does not apply when the item has been tampered with, misused, improperly installed, altered or has been damaged through abuse or accident.
The warranty does not cover normal wear and tear, improper installation, alterations, improper repairs, improper use, damage due to negligence, improper maintenance or damage due to utilization of the product other than its intended and normal use. In accordance with the laws of limitation and exclusion, state by state, and therefore provided the duly exceptions, ModernDanish.com will not be liable, in any event, for any special indirect, incidental or consequential damages or losses (including but not limited to damages for loss of business, loss of profits, etc.) for breach of contract and tort (including negligence). Damage or loss will not in any case exceed the contract price paid by the original purchaser for the product claimed defective. This warrantee is valid for the original consumer purchaser only.
INSPECTION on DELIVERY
NOTE: To insure the safe and secure delivery of our items to the shipping destination of your choice, SIGNATURE is required for all items. Be sure that the destination will have someone that can be trusted to sign and receive your package.
All shipments must be inspected to be SURE that you received the correct items, complete order, and REPORT ANY DAMAGE that may have occurred during shipment, within 10 days from receiving. No Exceptions to this rule. Verify all assumptions – Open your boxes promptly – report immediately and be specific with problems. The shipping companies only provide us a NARROW WINDOW in which to file damage claims on your behalf. We cannot replace damaged merchandise unless clear fault is established on the part of the carrier AND we have reported it quickly and completely.
At the time of receipt of your products, you should follow these simple steps:
1. Please check your shipment immediately upon receipt for any visible damage to the box or packing materials. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading or note this with the driver delivering. If there is a possibility of damage it is necessary to open the box and mark the actual damage on the bill of lading; please make every attempt to be as specific as possible.
You may want to open these boxes before the driver leaves to ensure that the contents do not have concealed damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. While this is very unusual, it occasionally does happen. The driver may refuse to allow you the time to open the boxes - if this is the case, open the boxes as soon as possible, but not later than 5 calendar days after the delivery to inspect for damage.
RETURNS & EXCHANGES ModernDanish.com is committed to your satisfaction and offers a 100% satisfaction guarantee. All of our products are fully backed with a guarantee protecting you from defects, poor workmanship and damage in shipping to customer. We will gladly replace it or accept a return of the merchandise, in accordance to the re-stocking fees outlined below. Remember, there are costs associated with your purchase. Should you decide you would like to return your purchased product, credit card processing fees, packaging materials and labor costs will be withheld from your purchase price in the form of our re-stocking fee. Shipping is Non-Refundable for all items returned at the request of the Customer.
ORIGINAL PACKAGING---All Returns and exchanges must be received back in original shipping container and in sellable condition. If the product arrives back to us broken, or in anyway determined unsalable, there is no exchange or refund available.
OUTLET STORE DISCLAIMER. The Modern Danish Outlet Store is where you might find products such as sinks, furniture, bathroom vanities, pedestals, lighting and other products we have as Overstock, Clearance products, Refurbished, Returns, Slightly Damaged, Products with Blemishes, Small Problem Issues are some of the reasons items are listed on Clearance on our site. Issues will be listed in each description. All Sales Final and Items listed in clearance are sold As-Is and are not returnable and are not covered by warrantee. The product photos shown in the Outlet Store are original stock photos of the products which do not show the product in its current state. To determine the current state of the product- Carefully read product descriptions for listings before purchasing.