Store Policies

TERMS OF SALE:

OUR PROMISE TO YOU

Our promise is simple: We at MODERNDANISH.COM strive to provide unique products of exceptional quality, outstanding customer service and unparalleled prices. We realize you have a variety of options for finding just the right item for your design needs, and are proud you have chosen ModernDanish.com to serve you.
We are committed to processing your order quickly, and are proud of our 100% satisfaction guarantee. We look forward to serving you and providing solutions for your kitchen and bath needs for years to come! 

WARRANTY INFORMATION

All products are warranted to be free from any defects in material or workmanship. We offer a 3 Month limited warranty on products that are installed by a professional plumber. Under this warranty we will repair or replace any defected product. ModernDanish.com does not make any further warranties, expressed or implied. The warranty does not cover normal wear and tear, improper installation, alterations, improper repairs, improper use, and damage due to negligence or improper maintenance. None of our products are UPC code approved, please check with your local plumbing codes to determine if our products will work for your project.

Copenhagen Sinks Bamboo Products Warranty and Disclaimers

Shipping

UPS and Fedex

*We ship some items with signature required for your protection as well as ours. We cannot remove the signature required but can re-route the package to an address where you will be able to provide the signature. This service has a fee of $10.00 payable at time of address change. This $10 fee is charged to our account by our shipping carrier and we are just passing this on.
* We do not ship to P.O. Boxes – we use UPS and FedEx and they cannot deliver there.
* All Items must be inspected at the time of delivery or within 10 days to ensure that we are able to file a claim should there be damage. We have very strict limitations by our shipping company in order to be paid for the claims. If the claim is filed beyond the time limit it will automatically be declined by our carrier.

We will handle the filing of the claim and have the product picked up from you. FedEx will generally pick up the item within 2 business days.
* Replacement of damaged products will be done once we confirm pick up from the shipping carrier.
* If the item is out of stock, a refund will be issued.

Freight

Very heavy items and large orders are sent using large delivery truck /18 wheelers. For most items we offer free shipping to your closest freight terminal or a commercial location with a loading dock.

If you will not be able to pick the freight item up nearby but choose to have it delivered to your home a liftgate is needed. All the Freight carriers we use charge extra for this service. Liftgate fee is $150 and that covers delivery to the curb. This service must be requested at time of purchase.

FREIGHT CLAIMS

The freight carrier is responsible for damages occurring during transit. It is essential that we get your help to inspect the freight item immediately upon delivery and please note on the bill of lading any damages prior to the carrier leaving the site.

All visible and concealed damages should be noted on the freight bill and signed by the freight driver. If you fail to inspect the item at the time of delivery and note it on the bill of lading you will assume the responsibility for filling any damage claims against the carrier. Please make sure the freight driver signs the bill of lading and note that the items was received damaged.

RETURNS & EXCHANGES
Exchanges & Defects

1-15 DAYS:  Items are refundable (Via the method you paid) with a 20% restocking fee or Store Credit with a 20% restocking fee.
16-30 DAYS: Items are returnable with a 20% restocking fee and Store Credit Only.
31-45 DAYS: Items are returnable with a 30% restocking and Store Credit Only.
46-90 DAYS: Items are returnable with a 50% restocking fee as long as you have the ORIGINAL email confirmation of your order.
91 DAYS and OVER: Items ARE NOT RETURNABLE.

As always the customer is responsible for shipping the item back to us in the original packaging and in sellable condition. The item must have never been installed. If the item is returned to us damaged, the customer is required to file the claim with the carrier they choose to ship the item back. No store credit or refund will be given by Moderndanish.com. We strongly suggest that on the return shipment you purchase insurance with the carrier of your choice.

International Shipping Policy

Shipping is not free for International orders. Please contact us for a shipping quote.

All international shipping fees do not includes customs, duties or taxes.

Customs, duties or taxes must be paid by the customer to the shipping carrier for release of package.

Defective Merchandise: If the customer receives an item they feel is defective, the customer must ship the item back to us at their expense. If we determine the item to be defective, a replacement will be shipped back to the customer at the expense of Moderndanish.com.  NO refund will be given, ONLY a replacement or exchange will be allowed.

Damaged Items: Moderndanish.com takes great care in packaging our products, but sometimes mishandling does occur on the part of the shipping company, so we suggest that you open every box no matter what the condition of the package is at delivery. If you receive an item damaged during shipping, you must notify Moderndanish.com via email or phone within 10 days of receipt. We are very limited by our shipping company in filing claims for the merchandise after 10 days.  Failure to notify us with in the 10 days does not guarantee that a replacement will be given. NO refund for damaged items will be given. ONLY a replacement or exchange will be offered.

Natural stone may contain veins. These veins do NOT hinder the usability of the stone sinks. Each one is truely different and beautiful in its own way. If you are not happy with the sink you recieved please follow our return policy located above.

INSPECTION
All items are fully inspected to help avoid shipment of defective products.
Defects are handled on a case-by-case basis and procedures vary by manufacturer.

OUTLET STORE DISCLAIMER.
The Modern Danish Outlet Store is where you might find products such as sinks, furniture, bathroom vanities, pedestals, lighting and other products we have as Overstock, Clearance products, Refurbished, Returns, Slightly Damaged, Products with Blemishes. All Sales are Final. The product photos shown in the Outlet Store are original stock photos of the products which do not show the product in its current state. To determine the condition of an item in clearance, carefully read the product description before purchasing. If a clearance item is damaged in shipping, the cost of the product minus shipping will be given back in the form of a store credit.

CANCELLATIONS.
If an order that was paid by a credit card has been cancelled prior to shipment, the payment will be fully refunded minus a $25.00 administrative fee. Administrative fees are non-reversible. Please note that we consider your product to be "shipped" when it has been picked from our stock and labeled for shipment with the freight carrier. After products are considered “shipped,” cancellations are treated as returns and subject to the restocking fee and non-refundable shipping charges.

PAYMENTS.
ModernDanish.com accepts all major credit cards and Pay Pal. We also accept personal checks and money orders which are subject to bank approval; this may delay you shipping date by 7-10 business day or longer depending on the bank. E- checks from PayPal are considered checks and treated accordingly.   

http://www.moderndanish.com/Support/Our-Policies

PRICES fluxuate and purchases for past sales on different prices are not entitied to refunds of the price difference for price changes.

APPLYING COUPONS, PROMOTION CODES AND DISCOUNTS TO ORDERS
We're pleased to offer valuable discounts on thousands of items every day as our standard business pricing matrix. Should you receive a discount offer, it will expire usually within a defined period of time. When applying one of these offers to your purchase, please read the full explanation of the offer and its restrictions.

How to Apply Promotions to Your Order:
1. Add the items you want to your Shopping Cart.
2. From your Shopping Cart, enter your billing, shipping and payment information

3. On the final page you can add a promotion codes in the "apply promotions" section, then verify the total and your payment information, and you're finished.

NOTE: Some coupons and promotions are for Past Customers or MD VIP Customers only. To apply the promotion, and see the discount, on your shopping cart, you need to sign in or register for an account. If you are placing an order as guest, you may still apply the promotion on the shopping cart and you can use your email address as your login to view your purchase. We will also email you a total summary of your order where you can see the discount and total paid.

How Promotional Offers Are Calculated in Your Order
Promotional offers and coupons are calculated off of the item's list price and not the discounted price. The amount of discount shown in the promotions subtotal is the promotional discount minus any item discount.

For example:

• Shopping Cart contains 1 item, list price $100.00, selling price $75.00 (25% regular everyday savings)
• Enter a promotion code for 10% off a single item
• Value of the promotional discount is $7.50 (10% off selling price)
• Promotions breakdown shows $7.50 which is taken at the bottom off the entire order plus then any shipping, insurance or handling.
  

COUPONS AND PROMOTIONS TERMS AND CONDITIONS
Special promotions and coupons good for savings on specific items or total order values for defined periods of time. When applying one of these offers to your purchase, please read the following restrictions.

· Promotional offers are valid only within dates specified, and are not retroactive on any placed orders.
· Except where noted otherwise, each promotion code can be used only once. Limit one offer per household.
· Promotional offers may not be applied to gift cards, taxes, or shipping and handling charges.
· Taxes, and shipping and handling charges do not apply toward minimum-purchase requirements.
· Promotional offers apply to minimum orders based on the total order net value, each code varies on this amount.
· Only one promotional offer or discount may be applied to an order.
· When attempting to apply multiple promotions or discounts to items in your order, the best of the offers will be applied.
· Promotional offers cannot be applied to previous orders.
· When returning an item you purchased using a promotion code, your refund will be for the item's value after the promotional discount and any shipping, insurance or taxes paid.

SUBMITTED CONTENT AGREEMENT.
By submitting content to ModernDanish.com and/or affiliates such as videos, photos, stories, testimonials or any content, you are in agreement that we may use these articles of content for promotional or advertising purposes. Upon submission of article(s) of content you waive all copyrights and any rights over these materials. Upon submission we inherit the right to alter article(s) of content in any way. We reserve the right to change this agreement at any point in time with no notification.

PRODUCT PHOTO POLICY

We at ModernDanish.com strive to offer the very closest pictures of our products shown on ModernDanish.com and related sites we can bring to you. 

The nature of our mainly hand crafted and sometimes hand painted items does leave room for slight variations.  You should not solely rely on the exact image and expect the items to look exactly as pictured for your purchase. Some of the images are listed to only to highlight a certain feature, product design, product finish, etc and different lighting effects are used to get these for you … (Example: A stone sink may vary in color and appearance in general because it is a natural stone, all stone is unique and hence all stone sinks will look different from one sink to the next.) You are responsible for reading product descriptions carefully as well as titles or any other product information provided. ModernDanish.com or affiliates do not take responsibility for the quality or accuracy of product images or sales resulting from the image on the site. If you have any questions in regards to the product please email Customerservice@moderndanish.com  BEFORE placing your order with us to  ask all product questions and fully understand the product you are buying. 

Acceptance of these ModernDanish.com Web Site Policy Procedure and any other Terms and Conditions, Return Policies, and Other Policy Terms and Conditions that exist elsewhere on this site.
By using this site, you signify your agreement to the terms and conditions of this ModernDanish.com Web Site Policy as well as other policies and other terms and conditions. If you do not agree to these terms and conditions, please do not use the site or place orders with ModernDanish.com We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the ModernDanish.com Web Site following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please email us at Service@ModernDanish.com.

Miscellaneous Policies

Home Inspections: We do not provide documentation to pass home inspections.